FY2023 Summary of inquiries received by Consumer Hotline for Tourists

The Consumer Hotline for Tourists in the National Consumer Affairs Center of Japan (NCAC) offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. The Consumer Hotline for Tourists is accessible in seven languages, i.e. English, Chinese, Korean, Thai, Vietnamese, French and Japanese with use of interpretation service through a three-way call system.

The following summary reflects inquiries received by the Consumer Hotline for Tourists in fiscal 2023.

1. Note: The Japanese fiscal year starts in April and concludes in March of the following year.

Trends and characteristics in FY2023

Inquiries received by Consumer Hotline for Tourists

• The Consumer Hotline for Tourists received 305 inquiries in fiscal 2023. The 305 inquiries consist of 227 inquiries from inbound tourists to Japan, 56 inquiries from foreign residents in Japan, 17 inquiries from foreign nationals and Japanese nationals living abroad, and 5 inquiries from unidentified persons.
• The number of inquiries increased from 134 in fiscal 2022 to 305 in fiscal 2023. It was influenced by an increase in inbound tourists to Japan in fiscal 2023 as the travel demand recovered since fiscal 2022. The number in fiscal 2023 accounts for about 83 percent of the record-high number of 369 in fiscal 2019.